Terms, Conditions & Complaints Procedure

Business Terms & Conditions

1. Services

Daily Bread Consultancy provides services including, but not limited to, SEO, PPC management, Google Ads, Google Ad Grants, Google Analytics, Google Tag Manager, conversion tracking, website development, WordPress support, digital strategy, reporting and consultancy.

The exact scope of work will be agreed separately in writing through a proposal, quotation, statement of work, email agreement or contract.

2. Quotations and Proposals

Quotations and proposals are valid for the period stated in the relevant document. If no validity period is stated, they are valid for 30 days from the date of issue.

Any work requested outside the agreed scope may be quoted and charged separately.

3. Client Responsibilities

You agree to provide accurate information, timely feedback, access to relevant systems, approvals, content, imagery and any other materials reasonably required for us to carry out the agreed work.

You are responsible for ensuring that any content, claims, images, data, trademarks or other materials you provide are accurate, lawful and properly licensed.

4. Timescales

We will use reasonable skill and care to meet agreed timescales. However, timescales may depend on client feedback, third-party platforms, technical access, content provision, approvals or other factors outside our control.

Delays in providing information, feedback or access may affect delivery dates.

5. Payment Terms

Unless agreed otherwise in writing, invoices are payable within 14 days of the invoice date.

We reserve the right to pause or suspend work where invoices are overdue. We may also withhold transfer of final files, website handover, campaign assets or other deliverables until payment has been received in full.

6. Late Payment

If payment is not made by the due date, we reserve the right to charge interest and recovery costs in accordance with applicable late payment legislation.

7. Intellectual Property

Unless agreed otherwise in writing, ownership of bespoke final deliverables created specifically for you will transfer to you once all relevant invoices have been paid in full.

Daily Bread Consultancy retains ownership of pre-existing materials, templates, know-how, processes, code libraries, strategies, methodologies and internal tools used to provide the services.

8. Third-Party Platforms and Services

Many of our services rely on third-party platforms including Google, Meta, Microsoft, WordPress, hosting providers, plugins, analytics tools, payment platforms and other software providers.

We are not responsible for outages, policy changes, algorithm changes, platform decisions, account restrictions, disapprovals, data loss, tracking limitations or technical failures caused by third-party services.

9. SEO Services

SEO is an ongoing process and search engine performance can be affected by competition, algorithm changes, website quality, technical issues, content, backlinks and user behaviour.

We do not guarantee specific rankings, traffic levels, enquiry volumes or revenue outcomes from SEO work.

10. PPC, Google Ads and Google Ad Grants

We will use reasonable skill and care when managing paid advertising campaigns. However, advertising performance is affected by market conditions, budgets, competition, platform policies, auction behaviour, tracking accuracy, landing pages, website performance and user demand.

We do not guarantee ad approvals, traffic levels, lead volumes, conversion rates, return on ad spend or revenue outcomes.

11. Analytics and Tag Management

We can help configure analytics, tracking and reporting systems, but no tracking setup can be guaranteed to capture all user activity. Tracking may be affected by consent settings, browser restrictions, ad blockers, platform changes, cookie settings, user behaviour and third-party limitations.

12. Website Development

Website development work will be delivered according to the agreed scope. Once a website, page or feature has been reviewed and approved, further changes may be treated as additional work.

Unless we are specifically contracted to provide hosting, security monitoring or ongoing maintenance, you are responsible for maintaining your website, hosting, backups, software updates and security.

13. Confidentiality

Each party agrees to keep confidential any commercially sensitive, private or confidential information shared during the course of a project, unless disclosure is required by law or agreed in writing.

14. Limitation of Liability

We will provide services with reasonable skill and care. However, to the fullest extent permitted by law, Daily Bread Consultancy Ltd will not be liable for indirect loss, loss of profit, loss of revenue, loss of business, loss of data, loss of goodwill or consequential loss.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

15. Termination

Either party may end an ongoing working relationship by giving written notice, subject to any notice period or minimum term agreed in writing.

Fees remain payable for all work completed, committed time, agreed retainers, third-party costs and expenses incurred up to the termination date.

16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.